Professional Services and Training

 

Professional Aquarium Services

Commercial and residential aquariums require maintenance which directly effects the health of the inhabitants and beauty of the display. Your aquarium provides the greatest pleasure when it is fresh, clean and well managed by Cultured Aquatic Life. We do service both freshwater and saltwater aquariums, but we specialize in reefs. We are professional, experienced and dependable. We maintain aquariums that range from 30 gallons to 2400 gallons. We carry all the necessary supplies for a healthy and successful aquarium.

We also consult for the design of new or upgraded systems and do professional installations at competitive pricing.

We offer our service to businesses and individuals that want an attractive feature for the office, place of business, or home. It is not for people who are looking to avoid the responsibilities of having a tank. With our service, daily feeding, evaporated water replenishment, and some common aquatic sense will be required. Your responsibility is basically as easy as watching over indoor house plants.

If you need someone to call when your tank needs help; need advice on fish selection; require help with removing unsuitable specimens … and you are willing to pay for the service; then a Professional Aquarium Service Contract may be for you.

A Professional Aquarium service will not insure or warrantee your system, nor will it defray your overall costs. It will insure the best treatment and products are used to keep your investment manageable.

The Professional Aquarium Services Contract

Tank and Equipment (hardware):

Client owns tank and all equipment, livestock and decoration. Any items purchased at Cultured Aquatic Life will include delivery and installation. In some case even free replacement! We would be happy to service your aquarium even if you purchase your supplies and livestock elsewhere. We do ask that you confer with one of our specialist to insure compatibility with your setup.

Scheduling:

Maintenance can (if requested) be scheduled after 5:00 PM each weekday and between 9:00 AM and 6:00 PM on weekends. This will allow service to be done without any intrusion to your daily business operation. Our goal is to have you show your beautiful display tank without our personnel being present.

Maintenance can be as simple as once per month or even every other month, to weekly visits. You can use this service as a learning tool until you or a member of your staff (or household), feel comfortable with the duties involved.

Contract:

Maintenance agreement is a contract between two parties, spelling out responsibilities. A contract may be terminated in writing (via USPS) or by sending an e-mail before next scheduled visit.

Rates:

Service charges are incurred at $75.00 per visit for tanks 65 gallons and under; $100.00 for 75 to 90 gallon tanks; larger Professional Aquarium Services fees are determined on an individual basis. Maximum time between visits must not exceed 45 days. One free consultation visit is allowed within a period of 90 days within a service contract plan period. Additional visits (during normal business hours) are $15.00 per 15 minutes, fee waived with delivery of purchase of $35.00 or more from Cultured Aquatic Life.

Questions:

General questions sent via e-mail are always free. A reply should be received within a twenty-four hour period. If a need arises due to the health of the aquarium, please call us immediately.

Non-Customer (no contract) Rates:

When no service contract is in place the charge is $150.00 dollars per hour. Parts and supplies are not included and will be billed at the regular online price.

Emergency Service:

Emergency service is available 24/7 with a signed contract. The charge is $100.00 dollars per hour. The charge is waived if problem is a result of Cultured Aquatic Life personnel mistake.

Supplemental Equipment:

Cultured Aquatic Life will loan you a pre-colonized sponge filter or UV clarifier, to get you over problems in establishing or re-establishing your tank. Every effort will be made to keep your water crystal clear and attractive to you and your visitors or patrons.

Warrantee of Equipment:

All electrical equipment purchased from Cultured Aquatic Life is guaranteed for as long as the monthly maintenance contract is kept. For example, if your heater or pump motor should fail, we will replace it free of charge.

Lighting (Bulbs):

LED lights are our preferred choice of lighting for all types of aquariums and will work with your budget to plan a beneficial upgrade.

For those customer’s still using light bulbs. These light bulbs should be replaced with new ones every 12 – 18 months. Bulbs can be purchased from Cultured Aquatic Life at a discounted (below online retail) price.  Cultured Aquatic Life will install and check (with a digital PAR meter, if possible) the conditions of the light bulbs every 3 – 4 months. 

The Special Touch:

With your consent we offer a special touch. From time to time, your rocks and plastic (or silk) plants we will replace with similar ones. This will bring a new look to your tank. Your original items will be removed, cleaned and if in displayable condition (show tank worthy), may be returned on the next “special touch cycle”.

The Problem Specimen

In certain cases should you have a specimen that needs quarantine we might be able to aid in it recovery at our facility. Also, if a specimen is just antisocial in the aquarium setting, we could exchange it for a new more socially accepted specimen. This is one reason why Cultured Aquatic Life prefers to supply any livestock.