Emergency Service

Emergency service is available 24/7 with a signed contract. You will be provided a specific phone number and a backup number to ensure complete coverage. The charge is $100.00 dollars per hour from the onset of travel to your location. The charge is waived if emergency issue is a result of a Cultured Aquatic Life, LLC personnel mistake.

Non-Customer (no contract) Emergency Rates

When no service contract is in place the charge is $150.00 dollars per hour from the onset of travel to your location. Parts and supplies will be billed at the regular online price.

Questions (non-emergency)

General questions sent via e-mail are always free. The current customer response time is usually within a couple hours during normal business hours.

A reply should be received within a twenty-four (24) hour period. If a need arises due to the health of the aquarium, please call us immediately.